MedTech Customer Support Specialist

BD; Lombardia; On-site; EUR 32,000 - 38,000; Full time

Job summary

BD in Milano, Italy, is seeking a Customer Service Representative to join our global team. You will manage incoming calls and emails, handle service complaints, process invoice rejections, and support back-office activities.

The ideal candidate has a diploma or higher education, proven customer service experience, and a good command of English. Knowledge of SAP, Excel and PowerPoint is desirable, and healthcare experience is a plus.

Qualifications

• Diploma or higher education required.
• Proven experience in customer service is essential.
• Proficient level of English is required.
• SAP, Excel and PowerPoint knowledge desirable.
• Experience in medical devices/healthcare is a plus.

Responsibilities

• Troubleshooting towards internal and external clients.
• Ability to look after complaints.
• Handle invoice rejections.
• Follow up of the orders.

Skills

Customer service experience

English proficiency

Education

Diploma or higher education

Tools

SAP

Excel

PowerPoint

Job description

BD in Milano, Italy, is seeking a Customer Service Representative to join our global team. You will manage incoming calls and emails, handle service complaints, process invoice rejections, and support back-office activities.

The ideal candidate has a diploma or higher education, proven customer service experience, and a good command of English. Knowledge of SAP, Excel and PowerPoint is desirable, and healthcare experience is a plus.