Medical Devices Customer Support Specialist

Becton Dickinson

Milano

In loco

EUR 32.000 - 38.000

Tempo pieno

2 giorni fa

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Generatore di candidature

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Descrizione del lavoro

BD (Becton, Dickinson, and Company) in Milano is seeking a Customer Service Representative. You will manage incoming calls and emails, address service complaints, and support back-office activities to ensure smooth order handling.

The role requires a diploma or higher education, proven customer service experience, and a good level of English. Knowledge of SAP, Excel, and PowerPoint is desirable; healthcare experience is a plus.

Competenze

Diploma or higher education is required.
Proven experience in customer service is preferred.
Proficient level of English is expected; SAP, Excel and PowerPoint knowledge is desirable.

Mansioni

Manage incoming calls and emails, handle service complaints and invoice rejections, and support back office activities.
Troubleshoot issues for internal and external clients and provide timely follow-up on orders.
Process invoice rejections and ensure accurate order status updates.
Collaborate with cross-functional teams to improve customer service workflows.