Customer Service Representative - 1 year maternity cover FTC

Becton Dickinson; Milano; On-site; EUR 32,000 - 38,000; Full time

Job summary

BD (Becton, Dickinson, and Company) in Milano is seeking a Customer Service Representative. You will manage incoming calls and emails, address service complaints, and support back-office activities to ensure smooth order handling.

The role requires a diploma or higher education, proven customer service experience, and a good level of English. Knowledge of SAP, Excel, and PowerPoint is desirable; healthcare experience is a plus.

Qualifications

• Diploma or higher education is required.
• Proven experience in customer service is preferred.
• Proficient level of English is expected; SAP, Excel and PowerPoint knowledge is desirable.

Responsibilities

• Manage incoming calls and emails, handle service complaints and invoice rejections, and support back office activities.
• Troubleshoot issues for internal and external clients and provide timely follow-up on orders.
• Process invoice rejections and ensure accurate order status updates.
• Collaborate with cross-functional teams to improve customer service workflows.

Skills

Proficient level of English

Experience in customer service

Education

Diploma or higher education

Tools

SAP

Excel

PowerPoint

Job description

Job Description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health\u2122 is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. As Customer Service Representative reporting to our Customer Service Manager, you will work in the customer service team and among your main responsibilities you will be managing incoming calls, e-mails, service complaints, invoice rejections, and also provide full support to back office activities. Main responsibilities will include: Troubleshooting towards internal and external clients Ability to look after complaints Handle invoice rejections Follow up of the orders

About you Diploma or higher education Proven experience in customer service Proficient level of English Good knowledge of SAP, Excel and Powerpoint desirable Previous experience in medical devices/healthcare sector is an asset but not mandatory

Salary range for the role: 32 000 to 38 000

Salary Range Information €31,700.00 - €48,350.00 EUR Annual

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills Optional Skills .

Primary Work Location ITA Milano - Via Enrico Cialdini

Additional Locations Work Shift