MedTech Solution Manager: Customer Success & Design

BD; Lombardia; Presencial; EUR 41.000 - 65.000; Jornada completa

Descripción de la vacante

BD Milano is seeking a Solution Manager to ensure designed solutions meet customer outcomes and to work across Sales, Marketing, Technical and Clinical teams in hospital environments.

You will collaborate with cross-functional teams to deliver customer-centric implementations, develop technical offerings and support tender processes, with significant travel to customer sites across Italy.

Formación

• Degree in Pharmacy/Pharmacy IT, nurse or Clinical Engineer.
• Experience with hospital workflows.
• Experience in consulting roles, transformational projects, customer success and/or solution management is desirable.

Responsabilidades

• Ensure designed solutions meet customer outcomes.
• Lead workflow discussions and optimize BD medication management solutions.
• Demonstrate Lean, analytical, problem-solving and critical thinking skills.
• Lead consultative interactions, workshops and projects leading to long-term partnerships with customers, including multiple MMS product solutions.
• Create the solution design and technical offer including drawings of the solution design.
• Review, analyse and create the required technical documentations for public tenders.
• Develop experience integrating database information with visualization tools.
• Develop ability to develop automated tools to simplify data capture and analysis.
• Support implementation projects to ensure customer success.

Conocimientos

Lean experience

Consultative interaction

Salesforce

English proficiency

Italian proficiency

Hospital workflows

Customer success

Educación

Pharmacy/Clinical Eng degree

Descripción del empleo

BD Milano is seeking a Solution Manager to ensure designed solutions meet customer outcomes and to work across Sales, Marketing, Technical and Clinical teams in hospital environments.

You will collaborate with cross-functional teams to deliver customer-centric implementations, develop technical offerings and support tender processes, with significant travel to customer sites across Italy.