Marketing Customer Support Representative (Italian & English)

Cross Border Talents; Firenze; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

An international recruitment agency is seeking a Marketing Customer Support Representative fluent in Italian and English for an on-site role in Lisbon, Portugal. The successful candidate will provide B2B customer support, focusing on product troubleshooting and enhancing the advertiser experience through email and chat channels. Key responsibilities include managing product-related queries and ensuring high customer satisfaction. The position offers a base salary of €1,000 per month, meal allowance, and relocation support.

Servizi

Meal allowance

Health insurance

Welcome Bonus

Retention Bonus

Competenze

• Fluent in Italian (C1 / Native level).
• Good command of English (B2 level or higher).
• Experience in B2B customer support is a plus.

Mansioni

• Provide B2B customer support via email and chat.
• Contribute to initiatives for service quality improvement.
• Handle product troubleshooting and advertiser support.
• Resolve technical and product-related issues.

Conoscenze

Customer-centric mindset

Strong communication skills

Problem-solving abilities

Descrizione del lavoro

Job Title

Marketing Customer Support Representative (Italian & English)

Location

Lisbon, Portugal (On-site)

Start Date

29 January 2026

Working Hours

Initial Schedule (Phase 1):

• Monday to Sunday
• Operating hours: 07:00 – 19:00
• Rotative shifts:
  • 07:00 – 16:00
  • 10:00 – 19:00

Later Phase (TBC by client):

• 24/7 Rotative Shifts
• 2 Rotative Days Off

Languages Required

• Italian: C1 / Native level
• English: B2 level or higher

Role Overview

You will provide B2B customer support to advertisers using the companys advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels.

This position requires strong communication skills, problem‑solving abilities, and a customer‑centric mindset.

Key Responsibilities

• Actively contribute to initiatives that improve service quality and overall user experience
• Handle end-to-end product troubleshooting and advertiser support
• Manage case volumes across email and chat channels
• Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams
• Resolve generic, technical, and product‑related issues
• Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication
• Maintain adherence to service level agreements (SLAs) and productivity targets
• Partner with internal technical specialists to educate advertisers on product features and common issues

Compensation & Benefits

• Base Salary: €1,000 (for 14 months)
• Meal Allowance: €7.63 / day
• Health Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract)
• Welcome Bonus: Paid over 12 months during the first year (conditional on <6% unjustified absenteeism in the month prior to payment)
• Retention Bonus: From December onwards, no retention bonus for Search Engine and Website Solutions projects

Note: Welcome Bonus is not part of the fixed salary and depends on meeting attendance conditions.

Relocation Support

If interested send me your English CV to [e-mail] email.