Marketing Customer Support Representative

Altro; Lazio; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading advertising service provider is seeking an individual for a role primarily focused on product troubleshooting and advertiser support. Responsibilities include directly assisting clients via email and chat, contributing to service improvement initiatives, and ensuring high customer satisfaction. The position requires strong communication skills and a customer-oriented mindset. Applicants should possess a B2 level or higher in English. This role offers a competitive salary and additional benefits including health insurance and relocation support.

Servizi

Health Insurance available from day 1

Welcome Bonus

Retention Bonus

Relocation Support

Competenze

• Ability to troubleshoot product-related issues effectively.
• Experience in customer service and support, preferably in a technical context.
• Fluency in English with excellent verbal and written communication.

Mansioni

• Actively contribute to initiatives that improve service quality.
• Handle product troubleshooting and advertiser support via email and chat.
• Drive resolution of customer queries in collaboration with internal teams.
• Ensure high Customer Satisfaction (CSAT) through clear communication.
• Maintain adherence to service level agreements (SLAs).

Conoscenze

Strong communication skills

Problem-solving abilities

Customer-centered mindset

English — B2 level or higher

Descrizione del lavoro

Overview

Role Overview: You will provide to advertisers using the companys advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels. This position requires strong communication skills, problem‑solving abilities, and a customer‑centric mindset.

Responsibilities

• Actively contribute to initiatives that improve service quality and overall user experience
• Handle end-to-end product troubleshooting and advertiser support via email and chat channels
• Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams
• Address generic, technical, and product‑related issues
• Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication
• Maintain adherence to service level agreements (SLAs) and productivity targets
• Partner with internal technical specialists to resolve product features and common issues

Qualifications

• Languages Required: English — B2 level or higher
• Strong communication skills, problem-solving abilities, and a customer-centered mindset

Location & Working Hours

Location: Lisbon, Portugal (On-site)

Start Date: 29 January 2026

Working Hours: Initial Schedule (Phase 1): Monday to Sunday; Operating hours 07:00–19:00; Rotative shifts 07:00–16:00; 10:00–19:00. Later Phase (TBC by client): 24/7 Rotative Shifts; 2 Rotative Days Off

Compensation & Benefits

• Base Salary: 1,000 (for 14 months)
• Health Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract)
• Welcome Bonus: Paid over 12 months during the first year (conditional on meeting attendance conditions; note: Welcome Bonus is not part of the fixed salary)
• Retention Bonus: From December onwards, no retention bonus for Search Engine and Website Solutions projects
• Relocation Support: Available

If interested send me your English CV to [e-mail] email.