Luxury Travel Consultant – Customer Experience

Prestige Travel Agency by Mich; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A premier travel agency is seeking a Travel Experience Specialist to provide exceptional support for luxury travel clients. This remote role involves managing reservations, communication of travel details, and ensuring client satisfaction. We're looking for someone with strong communication skills, customer service experience in a related field, and a passion for travel. The position offers travel perks, advancement opportunities, and the flexibility to work from anywhere within approved locations.

Servizi

Travel-related perks and industry discounts

Career development and advancement opportunities

Collaborative and supportive team culture

Mansioni

• Provide responsive and professional customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations and itinerary updates.
• Communicate essential travel details, documentation requirements, and agency guidelines.
• Monitor bookings to ensure accuracy and follow up for client satisfaction.
• Resolve client questions or concerns with care.
• Maintain organized records and update internal systems as needed.

Conoscenze

Strong communication and interpersonal skills

Customer service experience in travel/hospitality

Ability to work independently

High level of organization and attention to detail

Comfortable using digital tools and booking platforms

Passion for travel and creating positive client experiences

Descrizione del lavoro

Luxury Travel Consultant – Customer Experience (Remote)

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.