Luxury Travel Client Services & Operations Lead (Remote)

N2S Italia Ltd.; Roma; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A luxury travel service company is seeking a Client Service & Operations Assistant Manager to assist VIP clients during their stays. The role involves coordinating with suppliers, maintaining client communications, and providing travel updates. Candidates should have at least 2 years of experience in the luxury travel industry, be fluent in both Italian and English, and be comfortable with remote work. This position offers a full-time contract with flexible working conditions.

Servizi

20 working days annual leave

Working from home

Flexible start date

Competenze

• Minimum 2 years experience in the luxury travel industry or strong customer care service role.
• Fluent in professional Italian and English, both spoken and written.

Mansioni

• Welcome clients on arrival and assist them throughout their stay.
• Maintain constant contact with VIP clients and provide essential updates.
• Coordinate with ground teams to ensure smooth execution of services.
• Upload and maintain supplier information in company software.
• Support CEO, COO, CFO, and Quality Manager with daily tasks.

Conoscenze

Customer care

Client relations

Communication in Italian

Communication in English

Problem-solving

Descrizione del lavoro

A luxury travel service company is seeking a Client Service & Operations Assistant Manager to assist VIP clients during their stays. The role involves coordinating with suppliers, maintaining client communications, and providing travel updates. Candidates should have at least 2 years of experience in the luxury travel industry, be fluent in both Italian and English, and be comfortable with remote work. This position offers a full-time contract with flexible working conditions.