Luxury Sales Team Lead – Clienteling & Growth Mentor

Join; Milano; On-site; EUR 32,000 - 52,000; Full time

Job summary

Hermès in Milan seeks an experienced retail leader to supervise a client-focused team and drive sales while maintaining the brand’s luxury standards.

You will develop client relationships, support aftersales, and mentor colleagues to deliver an exceptional omnichannel experience, in line with Hermès procedures. Fluency in Italian and English is required; an additional language is a plus.

Qualifications

• Bachelor’s degree preferred with a fashion/linguistic focus.
• Fluent in Italian and English; third language a plus.
• Experience in luxury goods retail; international exposure is a plus.
• Proficient with Excel / IT tools.
• Excellent leadership attitude and ability to motivate a team.

Responsibilities

• Supervise and support the team in achieving sales targets.
• Foster client culture and loyalty through client discovery and best practice in clienteling.
• Develop and maintain a diverse portfolio and establish long-term relationships with clients.
• Drive omnichannel sales aligned with Hermès image and procedures.
• Assist clients during aftersales activities and act as a reference point.
• Contribute to business development using product knowledge and market feedback.
• Set objectives and coach the team to support personal development.
• Promote a collaborative, respectful team environment and open communication.
• Help colleagues grow their expertise and skills.

Skills

Leadership

Customer service

Team collaboration

Italian fluency

English fluency

Interpersonal skills

Education

Bachelor’s degree (fashion/linguistics preferred)

Tools

Excel

Job description

Hermès in Milan seeks an experienced retail leader to supervise a client-focused team and drive sales while maintaining the brand’s luxury standards.

You will develop client relationships, support aftersales, and mentor colleagues to deliver an exceptional omnichannel experience, in line with Hermès procedures. Fluency in Italian and English is required; an additional language is a plus.