Luxury Retail Sales & Client Experience Specialist

Join; Lombardia; On-site; EUR 25,000 - 31,000; Full time

Benefits offered by this job

Meal vouchers €10 per working day

Annual incentive plan

Wellbeing programs

Job summary

Hermès Italie is seeking a Sales Associate to assist clients and deliver personalized, high-end experiences across product categories. The role emphasizes storytelling, relationship-building, and impeccable service in a luxury setting.

Candidates should have strong Italian/English language skills, Excel proficiency, and prior luxury retail or direct sales experience. The position is full-time with a permanent contract and competitive benefits in Italy.

Qualifications

• Bachelor’s degree preferably, but not mandatory, with a fashion/linguistic focus.
• Fluency in Italian and English. A third language will be considered an advantage.
• Professional background: experience in the direct sales to clients, preferably in a luxury good boutique.
• Proficient with Excel / IT tools.

Responsibilities

• Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience.
• Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services.
• Support customers providing all type of information, including aftersales product care suggestions.
• Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships.

Skills

Italian

English

Excel

IT tools

Education

Bachelor's degree preferred

Tools

Excel

IT tools

Job description

Hermès Italie is seeking a Sales Associate to assist clients and deliver personalized, high-end experiences across product categories. The role emphasizes storytelling, relationship-building, and impeccable service in a luxury setting.

Candidates should have strong Italian/English language skills, Excel proficiency, and prior luxury retail or direct sales experience. The position is full-time with a permanent contract and competitive benefits in Italy.