Sales Team Supervisor - Boutique Milano

Hermès International S.A.; Lombardia; On-site; EUR 32,000 - 52,000; Full time

Job summary

Hermès in Milan seeks an experienced retail leader to supervise a client-focused team and drive sales while maintaining the brand’s luxury standards.

You will develop client relationships, support aftersales, and mentor colleagues to deliver an exceptional omnichannel experience, in line with Hermès procedures. Fluency in Italian and English is required; an additional language is a plus.

Qualifications

• Bachelor’s degree preferred with a fashion/linguistic focus.
• Fluent in Italian and English; third language a plus.
• Experience in luxury goods retail; international exposure is a plus.
• Proficient with Excel / IT tools.
• Excellent leadership attitude and ability to motivate a team.

Responsibilities

• Supervise and support the team in achieving sales targets.
• Foster client culture and loyalty through client discovery and best practice in clienteling.
• Develop and maintain a diverse portfolio and establish long-term relationships with clients.
• Drive omnichannel sales aligned with Hermès image and procedures.
• Assist clients during aftersales activities and act as a reference point.
• Contribute to business development using product knowledge and market feedback.
• Set objectives and coach the team to support personal development.
• Promote a collaborative, respectful team environment and open communication.
• Help colleagues grow their expertise and skills.

Skills

Leadership

Customer service

Team collaboration

Italian fluency

English fluency

Interpersonal skills

Education

Bachelor’s degree (fashion/linguistics preferred)

Tools

Excel

Job description

Supervise and support the team in reaching sales targets;

Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities;

Develop and maintain a relevant customer portfolio through a proper client discovery and bespoke experience to foster loyalty and establish long-term relationships, developing new clients;

Personally develop sales beyond their own product category to satisfy clients’ needs and ensure the most memorable omnichannel experience, in line with Hermès image and company procedures;

Assist clients during aftersales activities reassuring them throughout the whole process, acting as a reference point whenever needed.

Business performance overview

Actively contribute to business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators.

People Management

Support the store management in setting objectives and assigning tasks to the team;

Observe the team and provide ongoing feedback and coaching, supporting their personal development;

Create a positive sense of team spirit, discipline and mutual respect, encouraging open communication;

Support other colleagues developing their expertise and skills.

PROFILE

Bachelor’s degree preferably with a fashion/linguistic focus;

Fluency in Italian and English. A third language will be considered an advantage;

Professional background: previous experience in similar positions, preferably in a luxury good boutique; an international experience will be considered a plus;

Proficient with Excel / IT tools;

Excellent leadership attitude and ability to lead and motivate a team;

Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Excellent interpersonal and communication skills, with a customer service orientation;

Team player mentality to build meaningful relationships and ability to work autonomously;

Availability, flexibility and dynamism to function in a high-pace environment;

Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

Hermès engages positive and passionate people who own the following requirements:

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.