Luxury Retail Experience Associate

Hermès; Lombardia; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Meal voucher

Annual incentive plan

Supplementary benefits

Job summary

Hermès in Lombardy, Italy is seeking a Sales Associate to assist clients with personalized experiences, storytelling about brand history, and product craftsmanship to drive sales and build lasting client relationships.

You will advise across all product categories, maintain up-to-date product knowledge, manage client data, support events, and participate in omnichannel service with integrity and exceptional service standards.

Qualifications

• Bachelor's degree preferably, but not mandatory, with a fashion/linguistic focus.
• Fluency in Italian and English. A third language will be considered an advantage.
• Professional background: experience in the direct sales to clients, preferably in a luxury good boutique.
• Proficient with Excel / IT tools.
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Responsibilities

• Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience.
• Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services.
• Support customers providing all type of information, including aftersales product care suggestions.
• Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships.
• Collect and update client data, in accordance with privacy policy and company procedures.
• Play an active role in customers’ events and animations whenever needed.
• Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.

Skills

Customer service

Communication

Teamwork

Italian

English

Attention to detail

Storytelling

Education

Bachelor's degree

Tools

Excel

IT tools

Job description

Hermès in Lombardy, Italy is seeking a Sales Associate to assist clients with personalized experiences, storytelling about brand history, and product craftsmanship to drive sales and build lasting client relationships.

You will advise across all product categories, maintain up-to-date product knowledge, manage client data, support events, and participate in omnichannel service with integrity and exceptional service standards.