Sales Associate - Boutique Milano

Join; Lombardia; On-site; EUR 25,000 - 31,000; Full time

Benefits offered by this job

Meal vouchers €10 per working day

Annual incentive plan

Wellbeing programs

Job summary

Hermès Italie is seeking a Sales Associate to assist clients and deliver personalized, high-end experiences across product categories. The role emphasizes storytelling, relationship-building, and impeccable service in a luxury setting.

Candidates should have strong Italian/English language skills, Excel proficiency, and prior luxury retail or direct sales experience. The position is full-time with a permanent contract and competitive benefits in Italy.

Qualifications

• Bachelor’s degree preferably, but not mandatory, with a fashion/linguistic focus.
• Fluency in Italian and English. A third language will be considered an advantage.
• Professional background: experience in the direct sales to clients, preferably in a luxury good boutique.
• Proficient with Excel / IT tools.

Responsibilities

• Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience.
• Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services.
• Support customers providing all type of information, including aftersales product care suggestions.
• Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships.

Skills

Italian

English

Excel

IT tools

Education

Bachelor's degree preferred

Tools

Excel

IT tools

Job description

Hermès Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then, the branch has expanded and continued to grow, leading to its current retail presence in the country: 11 stores, including 2 seasonal openings, 1 pop-up store and 2 flagship stores located in Milan and Rome.

Details of the job

GENERAL ROLE

The Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.

MAIN RESPONSIBILITIES

• Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience;
• Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
• Support customers providing all type of information, including aftersales product care suggestions;
• Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships ;
• Collect and update client data, in accordance with privacy policy and company procedures;
• Play an active role in customers’ events and animations whenever needed;
• Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.

PROFILE

• Bachelor’s degree preferably, but not mandatory, with a fashion/linguistic focus;
• Fluency in Italian and English. A third language will be considered an advantage;
• Professional background: experience in the direct sales to clients, preferably in a luxury good boutique;
• Proficient with Excel / IT tools;
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

What We Offer

Contract Type: Permanent

Working Hours: Full-time

Indicative Starting Gross Annual Salary: €28,000, determined according to objective and gender-neutral criteria.

Variable Pay: Eligibility for an annual incentive plan in line with Company policies.

Benefits: €10 meal voucher per working day, in addition to statutory and collective bargaining benefits. Employees may also be eligible for supplementary benefits and wellbeing programs in accordance with Company policies.

The final compensation package will be determined based on objective criteria such as professional experience, role responsibilities and required competencies.

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.