Sales Team Supervisor - Boutique Milano

Hermès; Milano; On-site; EUR 42,000 - 64,000; Full time

Job summary

Hermès in Milan seeks a Team Supervisor to lead the sales team and deliver memorable client experiences with integrity and Hermès values.

You will mentor staff, develop client relationships, and drive omnichannel sales while upholding the brand’s standards and procedures.

Qualifications

• Bachelor’s degree preferably with a fashion/linguistic focus.
• Fluency in Italian and English; a third language is an advantage.
• Experience in luxury retail or boutique environment preferred.
• Strong leadership, communication and customer service orientation.
• Proficient with Excel and standard IT tools.

Responsibilities

• Supervise and coach the team to reach sales targets.
• Foster client culture, develop client discovery and loyalty.
• Build and maintain a relevant customer portfolio and long-term relationships.
• Drive omnichannel sales in line with Hermès image and procedures.
• Support clients during aftersales, acting as a reference point.

Skills

Fluency in Italian

Fluency in English

Leadership

Teamwork

Customer service

Excel / IT tools

Education

Bachelor’s degree in fashion/linguistics

Tools

Excel

Job description

GENERAL ROLE

The Team Supervisor leads his team to ensure the most memorable customer experience, to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity. The ideal candidate will act as a role model and will represent Hermès as an Ambassador, inspiring his colleagues to portray and embrace Hermès values.

Main Responsabilities

• Supervise and support the team in reaching sales targets;
• Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities;
• Develop and maintain a relevant customer portfolio through a proper client discovery and bespoke experience to foster loyalty and establish long-term relationships, developing new clients;
• Personally develop sales beyond their own product category to satisfy clients’ needs and ensure the most memorable omnichannel experience, in line with Hermès image and company procedures;
• Assist clients during aftersales activities reassuring them throughout the whole process, acting as a reference point whenever needed.

Sales and Customer Experience

• Supervise and support the team in reaching sales targets;
• Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities;
• Develop and maintain a relevant customer portfolio through a proper client discovery and bespoke experience to foster loyalty and establish long-term relationships, developing new clients;
• Personally develop sales beyond their own product category to satisfy clients’ needs and ensure the most memorable omnichannel experience, in line with Hermès image and company procedures;
• Assist clients during aftersales activities reassuring them throughout the whole process, acting as a reference point whenever needed.

Business Performance Overview

• Actively contribute to business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators.

People Management

• Support the store management in setting objectives and assigning tasks to the team;
• Observe the team and provide ongoing feedback and coaching, supporting their personal development;
• Create a positive sense of team spirit, discipline and mutual respect, encouraging open communication;
• Support other colleagues developing their expertise and skills.

PROFILE

• Bachelor’s degree preferably with a fashion/linguistic focus;
• Fluency in Italian and English. A third language will be considered an advantage;
• Professional background: previous experience in similar positions, preferably in a luxury good boutique; an international experience will be considered a plus;
• Proficient with Excel / IT tools;
• Excellent leadership attitude and ability to lead and motivate a team;
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

Hermès engages positive and passionate people who own the following requirements: In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.