Luxury Retail Welcomist Intern - Elevate Client Experience

HERMES; Napoli; In loco; EUR 10.000 - 12.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal voucher

6 months internship

Descrizione del lavoro

Hermès Italie in Napoli is looking for a Welcomist Intern to deliver an exceptional customer experience and learn the luxury retail business. You will greet clients, understand their needs and support Sales Associates.

The role requires a bachelor’s degree, fluency in Italian and English, and proficiency with Excel. You must be willing to work full-time for six months in a premium environment that values service and teamwork.

Competenze

• Bachelor's degree preferably with a linguistic or fashion/luxury focus.
• Fluency in Italian and English; third language an advantage.
• Proficient with Excel / IT tools and willingness to work full-time.

Mansioni

• Welcome clients with a warm and hospitable greeting.
• Build strong relationships with clients to discover needs and wishes.
• Talk to clients while they wait to be assisted by the Sales Associate.
• Manage customer queues via a dedicated app on Hermès devices.
• Support Sales Associates by scheduling appointments and visits.
• Coordinate with Operations Teams for online, after-sales service and reservations.

Conoscenze

Fluent Italian

Fluent English

Teamwork

Customer service

Formazione

Bachelor's degree (linguistic or fashion/luxury focus)

Strumenti

Excel

Descrizione del lavoro

Hermès Italie in Napoli is looking for a Welcomist Intern to deliver an exceptional customer experience and learn the luxury retail business. You will greet clients, understand their needs and support Sales Associates.

The role requires a bachelor’s degree, fluency in Italian and English, and proficiency with Excel. You must be willing to work full-time for six months in a premium environment that values service and teamwork.