Temporary Luxury Welcomist - Guest Experience Lead

Hermes Paris

Roma

In loco

EUR 24.000 - 30.000

Tempo pieno

2 giorni fa

Candidati tra i primi

Generatore di candidature

Una candidatura mirata per questo annuncio — un curriculum e una lettera di presentazione pensati per rispondere alle esigenze dell'annuncio.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Meal voucher

Wellbeing programs & supplementary ben

Descrizione del lavoro

Hermès Italie is seeking a Welcomist to join the Customer Experience team in Rome to deliver exceptional service and bespoke attention to clients. You will welcome guests, build client relationships, and coordinate with Sales Associates for a seamless luxury experience.

The role requires fluency in Italian and English, a hospitality or luxury retail background, and proficiency with Excel/IT tools. The position offers a full-time, temporary contract with competitive starting salary and incentives.

Competenze

Bachelor’s degree preferably with a linguistic or fashion/luxury focus.
Fluency in Italian and English. A third language will be considered an advantage.
Professional background: previous experience in similar positions, preferably in a luxury goods boutique or in hospitality.
Proficient with Excel / IT tools.
Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Mansioni

Welcome clients with a warm and hospitable greeting.
Build strong relationships with clients to discover their needs and wishes.
Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in.
Manage customer queues through a dedicated app on Hermès devices.
Assist clients and support sales colleagues in complex situations regarding returns and reservations, etc.
Support the Sales Associates Team by helping schedule their appointments and customer visits.
Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.
Oversee and update the store calendar of events and appointments.
Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists and catering, monitoring the supply of food & beverage.