Welcomist Internship - Boutique Roma

Join; Roma; In loco; EUR 10.000 - 12.000; Tempo pieno

Descrizione del lavoro

Hermès Italie invites a Welcomist Intern to join our luxury retail team in a fast-paced environment in Italy. You will warmly greet clients, support sales staff, and help coordinate appointments while learning about high-end fashion and customer service excellence.

The role requires a linguistic/fashion focus education, fluency in Italian and English, and comfort with Excel/IT tools. This 6-month internship offers full-time hours and exposure to luxury operations.

Competenze

• Bachelor's degree preferably with a linguistic or fashion/luxury focus.
• Fluency in Italian and English; a third language will be considered an advantage.
• Proficient with Excel and IT tools.
• Willing to work with expected full-time working hours.
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
• Excellent interpersonal and communication skills, with a customer service orientation.

Mansioni

• Welcome clients with a warm and hospitable greeting;
• Build strong relationships with clients to discover their needs and wishes;
• Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;
• Manage customer queues through a dedicated app on Hermès devices;
• Support the Sales Associates Team by helping schedule their appointments and customer visits;
• Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.

Conoscenze

Fluent Italian

Fluent English

Excel

IT tools

Linguistic/Fashion luxury focus

Formazione

Bachelor's degree preferably with linguistic or fashion/luxury focus

Strumenti

Excel

IT tools

Descrizione del lavoro

Hermès Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then, the branch has expanded and continued to grow, leading to its current retail presence in the country: 11 stores, including 2 seasonal openings, 1 pop-up store and 2 flagship stores located in Milan and Rome.

Details of the job

GENERAL ROLE

The Welcomist Intern will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized.

MAIN RESPONSABILITIES

Welcome clients with a warm and hospitable greeting;

Build strong relationships with clients in order to discover their needs and wishes;

Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;

Manage customer queues through a dedicated app on Hermès devices;

Support the Sales Associates Team by helping schedule their appointments and customer visits;

Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.

PROFILE

Bachelor's degree preferably with a linguistic or fashion/luxury focus;

Fluency in Italian and English. A third language will be considered an advantage;

Proficient with Excel / IT tools;

Willing to work with expected full-time working hours;

Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Excellent interpersonal and communication skills, with a customer service orientation;

Team player mentality to build meaningful relationships and ability to work autonomously;

Availability, flexibility and dynamism to function in a high-pace environment;

Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

WHAT WE OFFER

Contract Type: Internship

Working Hours: Full-time

Contract Duration: 6 months

Indicative Gross Monthly Salary: €1000

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.