Sales Associate Internship - Boutique Napoli

HERMES; Napoli; In loco; EUR 10.000 - 12.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal voucher

6 months internship

Descrizione del lavoro

Hermès Italie in Napoli is looking for a Welcomist Intern to deliver an exceptional customer experience and learn the luxury retail business. You will greet clients, understand their needs and support Sales Associates.

The role requires a bachelor’s degree, fluency in Italian and English, and proficiency with Excel. You must be willing to work full-time for six months in a premium environment that values service and teamwork.

Competenze

• Bachelor's degree preferably with a linguistic or fashion/luxury focus.
• Fluency in Italian and English; third language an advantage.
• Proficient with Excel / IT tools and willingness to work full-time.

Mansioni

• Welcome clients with a warm and hospitable greeting.
• Build strong relationships with clients to discover needs and wishes.
• Talk to clients while they wait to be assisted by the Sales Associate.
• Manage customer queues via a dedicated app on Hermès devices.
• Support Sales Associates by scheduling appointments and visits.
• Coordinate with Operations Teams for online, after-sales service and reservations.

Conoscenze

Fluent Italian

Fluent English

Teamwork

Customer service

Formazione

Bachelor's degree (linguistic or fashion/luxury focus)

Strumenti

Excel

Descrizione del lavoro

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Hermès Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then, the branch has expanded and continued to grow, leading to its current retail presence in the country: 11 stores, including 2 seasonal openings, 1 pop-up store and 2 flagship stores located in Milan and Rome.

Hermès Italie is hiring !

WELCOMIST INTERNSHIP

GENERAL ROLE

The Welcomist Intern will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized.

MAIN RESPONSIBILITIES

• Welcome clients with a warm and hospitable greeting;
• Build strong relationships with clients in order to discover their needs and wishes;
• Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;
• Manage customer queues through a dedicated app on Hermès devices;
• Support the Sales Associates Team by helping schedule their appointments and customer visits;
• Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.

PROFILE

• Bachelor's degree preferably with a linguistic or fashion/luxury focus;
• Fluency in Italian and English. A third language will be considered an advantage;
• Proficient with Excel / IT tools;
• Willing to work with expected full-time working hours;
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

WHAT WE OFFER

• Contract Type: Internship
• Working Hours: Full-time
• Contract Duration: 6 months
• Indicative Gross Monthly Salary: €1000
• Benefits: €10 meal voucher per working day

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!