Lux Retail Welcomist Intern - Client Experience

Hermes Paris; Roma; In loco; EUR 10.000 - 12.000; Tempo pieno

Descrizione del lavoro

Hermès Italie is seeking a Welcomist Intern to deliver the best customer experience and help the daily operations of a luxury store in Italy. The role includes greeting clients, building relationships, and coordinating with Sales Associates across Métier areas.

The ideal candidate holds a bachelor’s degree (linguistics or fashion/luxury), is fluent in Italian and English, and is proficient with Excel and IT tools. The internship is full-time for six months.

Competenze

• Bachelor’s degree preferably with linguistic or fashion/luxury focus.
• Fluency in Italian and English; a third language will be considered an advantage.
• Proficient with Excel / IT tools.
• Willing to work with full-time working hours.
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Mansioni

• Welcome clients with a warm and hospitable greeting.
• Build strong relationships with clients to discover their needs and wishes.
• Talk to clients while they wait to be with the Sales Associate in charge of the Métiers they are interested in.
• Manage customer queues through a dedicated app on Hermès devices.
• Support the Sales Associates Team by helping schedule their appointments and customer visits.
• Manage front and back relationships with the Operations Teams to ensure online, after sales service and reservations orders delivery.

Conoscenze

Fluency in Italian

Fluency in English

Excel

Formazione

Bachelor’s degree in linguistics or fashion/luxury

Strumenti

Excel

Descrizione del lavoro

Hermès Italie is seeking a Welcomist Intern to deliver the best customer experience and help the daily operations of a luxury store in Italy. The role includes greeting clients, building relationships, and coordinating with Sales Associates across Métier areas.

The ideal candidate holds a bachelor’s degree (linguistics or fashion/luxury), is fluent in Italian and English, and is proficient with Excel and IT tools. The internship is full-time for six months.