Luxury Welcomist Intern | Fashion Retail Experience

Join; Roma; In loco; EUR 10.000 - 12.000; Tempo pieno

Descrizione del lavoro

Hermès Italie invites a Welcomist Intern to join our luxury retail team in a fast-paced environment in Italy. You will warmly greet clients, support sales staff, and help coordinate appointments while learning about high-end fashion and customer service excellence.

The role requires a linguistic/fashion focus education, fluency in Italian and English, and comfort with Excel/IT tools. This 6-month internship offers full-time hours and exposure to luxury operations.

Competenze

• Bachelor's degree preferably with a linguistic or fashion/luxury focus.
• Fluency in Italian and English; a third language will be considered an advantage.
• Proficient with Excel and IT tools.
• Willing to work with expected full-time working hours.
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
• Excellent interpersonal and communication skills, with a customer service orientation.

Mansioni

• Welcome clients with a warm and hospitable greeting;
• Build strong relationships with clients to discover their needs and wishes;
• Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;
• Manage customer queues through a dedicated app on Hermès devices;
• Support the Sales Associates Team by helping schedule their appointments and customer visits;
• Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.

Conoscenze

Fluent Italian

Fluent English

Excel

IT tools

Linguistic/Fashion luxury focus

Formazione

Bachelor's degree preferably with linguistic or fashion/luxury focus

Strumenti

Excel

IT tools

Descrizione del lavoro

Hermès Italie invites a Welcomist Intern to join our luxury retail team in a fast-paced environment in Italy. You will warmly greet clients, support sales staff, and help coordinate appointments while learning about high-end fashion and customer service excellence.

The role requires a linguistic/fashion focus education, fluency in Italian and English, and comfort with Excel/IT tools. This 6-month internship offers full-time hours and exposure to luxury operations.