Luxury Welcomist: Elevate Guest Experience (Temp)

Join; Roma; In loco; EUR 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal voucher

Wellbeing programs

Descrizione del lavoro

Hermès Italie is seeking a Welcomist to join the Customer Experience team in Rome. You will welcome clients, nurture relationships, and support Sales Associates to deliver a bespoke luxury journey while coordinating appointments and events.

Fluency in Italian and English is required; a third language is a plus. A Bachelor’s degree in linguistics or fashion is preferred, with experience in luxury retail or hospitality. Excel skills and a passion for excellence complete the profile.

Competenze

• Bachelor’s degree preferred in linguistics or fashion/luxury.
• Fluent Italian and English required; a third language is a plus.
• Experience in luxury retail or hospitality is desirable.

Mansioni

• Welcome clients with warmth and hospitality.
• Build relationships to discover client needs and preferences.
• Assist Sales Associates and manage appointments and reservations.
• Coordinate store events and customer visits; support online and in-store services.

Conoscenze

Fluency in Italian

Fluency in English

Hospitality experience

Customer service orientation

Teamwork

Formazione

Bachelor's degree in linguistics or fashion/luxury

Strumenti

Excel

Descrizione del lavoro

Hermès Italie is seeking a Welcomist to join the Customer Experience team in Rome. You will welcome clients, nurture relationships, and support Sales Associates to deliver a bespoke luxury journey while coordinating appointments and events.

Fluency in Italian and English is required; a third language is a plus. A Bachelor’s degree in linguistics or fashion is preferred, with experience in luxury retail or hospitality. Excel skills and a passion for excellence complete the profile.