Luxury Guest Services Doorman - Florence

Palazzo Tornabuoni; Firenze; On-site; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Ticket restaurant 8 euro

Free Uniform with dry cleaning

Employee Recognition Programmes

Training and career development

Job summary

Palazzo Tornabuoni in Florence is seeking a Guest Services Agent/Doorman to warmly welcome members and guests, assist with luggage, deliveries, and transportation, and maintain the entrance areas to the highest standards.

The role requires fluency in English and Italian, a valid driving license, and prior luxury hospitality experience; fixed-term contracts are offered with opportunities for training and career development.

Qualifications

• Fluency in English and Italian is required.
• Previous experience ideally in luxury hospitality operations.

Responsibilities

• Greeting members and guests and assisting with their luggage on arrival and departure.
• Assisting with errands, parcels, and shopping bags; delivering groceries to members and guests.
• Supporting event setup and ensuring a high standard of cleanliness in entrance and luggage storage areas.
• Providing personalized recommendations and outstanding reception/concierge service.

Skills

Fluent English and Italian

Interpersonal skills

Team spirit

Customer service excellence

Job description

Palazzo Tornabuoni in Florence is seeking a Guest Services Agent/Doorman to warmly welcome members and guests, assist with luggage, deliveries, and transportation, and maintain the entrance areas to the highest standards.

The role requires fluency in English and Italian, a valid driving license, and prior luxury hospitality experience; fixed-term contracts are offered with opportunities for training and career development.