Front Desk Guest Service Agent – Florence

Starhotels; Firenze; In loco; EUR 25.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Stylish uniforms with complimentary laundering

Exclusive discounted stays

Discounts with partners

Descrizione del lavoro

A prestigious hotel group in Florence is seeking a Guest Service Agent to create memorable experiences for guests during their stay. Key responsibilities include handling guest inquiries, managing check-in and check-out processes, and ensuring compliance with safety standards. Candidates should have a passion for hospitality, experience in guest services, and strong problem-resolution skills. Fluency in Italian and English is mandatory, and knowledge of Opera PMS is preferred. Join us to shape your outstanding career!

Competenze

• Unique personality and passion for hospitality.
• Experience in the similar role.
• Ability to handle guest inquiries and resolve issues.

Mansioni

• Be friendly and responsive to guest inquiries.
• Handle check-in and check-out activities.
• Manage guest messages and requests efficiently.
• Stay updated on hotel services and guest needs.
• Ensure compliance with safety standards.
• Adhere to policies when using equipment.

Conoscenze

Fluent in Italian

Fluent in English

Passion for hospitality

Experience in guest services

Familiarity with Opera PMS

Problem resolution skills

Versatility in work scenarios

Local area knowledge

Descrizione del lavoro

A prestigious hotel group in Florence is seeking a Guest Service Agent to create memorable experiences for guests during their stay. Key responsibilities include handling guest inquiries, managing check-in and check-out processes, and ensuring compliance with safety standards. Candidates should have a passion for hospitality, experience in guest services, and strong problem-resolution skills. Fluency in Italian and English is mandatory, and knowledge of Opera PMS is preferred. Join us to shape your outstanding career!