Florence Luxury Front Desk Guest Experience Agent

Fine Foods & Pharmaceuticals N.T.M. S.p.A.; Firenze; Hybrid; EUR 24,000 - 26,000; Full time

Benefits offered by this job

Meal vouchers €8 per day

Staff canteen access

Corporate perks and staff discounts

Discounted group stays

Job summary

Starhotels in Florence, Italy, is seeking a Guest Service Agent to be the first point of contact for guests at our complex hotels in Florence. You will manage check-in/out, respond to inquiries, and ensure a smooth front desk operation.

The role requires fluency in Italian and English, a hospitality mindset, and strong customer service skills. Offer includes CCNL Tourism, 14 payments per year, meal vouchers, staff canteen access, and upselling incentives.

Qualifications

• Experience in the Guest Service Agent role.
• Familiarity with Opera PMS.
• Excellent guest service and communication skills.
• Ability to handle inquiries and resolve complaints.
• Willingness to work in shifts, including evenings/weekends.

Responsibilities

• Greet guests and respond to inquiries.
• Handle check-in/check-out procedures.
• Manage guest messages and requests.
• Stay updated on hotel services and events.
• Maintain lobby and front desk standards and safety.
• Operate front of house systems and procedures.

Skills

Italian fluency

English fluency

Hospitality mindset

Customer service

Problem solving

Teamwork

Attention to detail

Tools

Opera PMS

Job description

Starhotels in Florence, Italy, is seeking a Guest Service Agent to be the first point of contact for guests at our complex hotels in Florence. You will manage check-in/out, respond to inquiries, and ensure a smooth front desk operation.

The role requires fluency in Italian and English, a hospitality mindset, and strong customer service skills. Offer includes CCNL Tourism, 14 payments per year, meal vouchers, staff canteen access, and upselling incentives.