Luxury Front Desk Agent – Florence Hospitality

Della Calza SPA & Foresteria; Firenze; On-site; EUR 22,000 - 30,000; Full time

Job summary

Della Calza SPA & Foresteria in Florence invites applications for a Front Desk Agent to warmly welcome guests, handle check-in/out, and manage reservations with accuracy and empathy.

You will provide local information, coordinate with teams, and ensure guests receive a premium experience in a luxury setting. English and at least one other language are essential, with weekend shifts required.

Qualifications

• High school diploma or degree in tourism/languages.
• At least 1 year of experience in hotels of the same or higher category.
• Excellent command of English (B2 level or higher).
• Excellent command of French and/or German (B2 level or higher).
• Knowledge of a third foreign language will be considered a plus.
• Familiarity with the main OTA channels and reservation systems.

Responsibilities

• Welcome guests with professionalism, courtesy and attention.
• Manage check-in and check-out procedures in a timely and accurate manner.
• Provide detailed information about the property’s services, the city and local events.
• Manage telephone and online reservations through the property’s management software.
• Keep arrival and departure records up to date.
• Collaborate with other departments to ensure maximum guest satisfaction.
• Handle complaints or special requests with quick and effective solutions.
• Ensure that the reception area and information materials are tidy and presentable.

Skills

Communication

Guest service

Teamwork

Problem solving

Customer orientation

Stress management

Education

High school diploma or degree in tourism/languages

Tools

OTA channels

Reservation systems

Job description

Della Calza SPA & Foresteria in Florence invites applications for a Front Desk Agent to warmly welcome guests, handle check-in/out, and manage reservations with accuracy and empathy.

You will provide local information, coordinate with teams, and ensure guests receive a premium experience in a luxury setting. English and at least one other language are essential, with weekend shifts required.