Doorman - InterContinental Rome Ambasciatori Palace

Italian Hospitality Collection; Roma; On-site; EUR 20,000 - 29,000; Full time

Job summary

InterContinental Rome Ambasciatori Palace, part of Italian Hospitality Collection, is seeking a charismatic Doorman to greet guests and be the first hotel image. You will assist guests with luggage, coordinate valet parking, open doors, and help with taxi requests while upholding discretion and exceptional service.

One year of luxury hotel Doorman experience is required; fluent Italian and English are essential, and a B driving licence is required.

Qualifications

• Minimum 1 year of Doorman experience in luxury hotels.
• Fluent Italian and English; third language a plus.
• Valid Italian B driving licence.

Responsibilities

• Greeting and welcoming guests and visitors to the hotel.
• Bidding farewell guests on departure, wishing them a pleasant journey ahead.
• Relieving guests of their luggage on arrival and liaising with luggage porters.
• Coordinating valet parking service and receiving guest cars from third-party provider.
• Opening doors for guests arrival and departure and assisting seniors, guests with disabilities, children, pregnant women and people carrying heavy loads.
• Handling guest requests and queries in a courteous and prompt manner.
• Introducing guests by name to reception team members to proceed with check-in.
• Assisting guests with taxi requests.
• Ensuring the hotel forecourt is clean and entrances are unobstructed.
• Be the first promoter of hotel services and F&B outlets.
• Reporting to Head Concierge.

Skills

Experience in Luxury Hotels as Doorman

Italian & English language

Education

Italian B Driving licence

Job description

We want to make our guests' experiences truly memorable from the very first moment they step into our hotel. InterContinental Rome Ambasciatori Palace is looking for a charismatic Doorman to be the first Hotel image providing the warmest of welcome.

A little taste of your day-to-day

Key Responsibilities:

• - Greeting and welcoming guests and visitors to the hotel;
• - Bidding farewell visitors and guests on departure, wishing them a pleasant journey ahead;
• - Relieving guests of their luggage on arrival;
• - Looking after guest luggage from the vehicle and liaise with luggage porters;
• - Opening cars/taxis doors on guests arrival and departure and offering assistance to seniors, guests with disabilities, children, pregnant women and people carrying heavy loads;
• - Handling guests requests & queries in a courteous and prompt manner;
• - Introducing guests by name to reception team members to proceed with check-in;
• - Assisting guests with taxi requests;
• - Coordinating valet parking service, to collect and receive guest cars from third-party provider;
• - Ensuring the hotel forecourt is always clean and entrances are not obstructed in any way;
• - Be the first promoter of hotel services and F&B outlets;
• - Reporting to Head Concierge.

Requisiti

About You:

• - Ability to work under pressure;
• - At least one year of experience in Luxury Hotels as Doorman;
• - Knowledge of Italian and English language (a third language would be a plus);
• - Italian B Driving licence required;
• - Ensuring every guest enjoys discretion, ethical behaviour, privacy and confidentiality.

Benefit

What you can expect from us

We give our people everything they need to succeed.

We welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family