Residential Services Agent

Palazzo Tornabuoni; Toscana; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Meal vouchers

Uniform provided with dry cleaning

Recognition programmes

Training and career development

Career growth opportunities

Job summary

Palazzo Tornabuoni in Florence is seeking a Residential Services Agent to lead Club Members services, manage reservations, greet guests, provide information on amenities, and resolve issues with a proactive, service-driven attitude.

Ideal candidates have 2+ years in concierge roles within 5* luxury hotels, strong communication skills, and fluency in Italian and English; knowledge of Opera PMS is preferred. The role offers a dynamic, professional environment with growth opportunities.

Qualifications

• Minimum two years concierge experience in a 5* Luxury Hotel.
• Outgoing personality, team player, strong communication and analysis skills.
• Friendly, professional image with prompt, caring attitude to Members.
• Independent, responsible with basic front office accounting knowledge.
• Fluency in Italian and English; a third language is preferred.
• Familiar with Members' names, locations, and profile history.

Responsibilities

• Perform Front Desk & Concierge Operations daily.
• Handle Reservations daily.
• Handle Department Month End archive.
• Plan and coordinate Housekeeping weekly schedule.
• Coaching and training to colleagues and trainees.
• Support in other operational tasks or assigned project.

Skills

Concierge experience

Front desk operations

Communication skills

Team player

Fluency in Italian & English

Opera PMS

Tools

Opera PMS

Job description

Step into the world of timeless Italian luxury at Palazzo Tornabuoni, a 15th-century palazzo turned into Florence’s first exclusive Private Residence Club. Nestled in the heart of the Renaissance city, this iconic property is managed by Fingen Group, a leading Italian retail and real estate company renowned for its commitment to excellence and Italian style essence.

We are looking for:

A highly self-motivated and enthusiastic Residential Services Agent to be part of our Residential Services team.

In this role you will be a leader for the Club Members services and assistance. Tasks and responsibilities of your positions goes from handling the Reservation Process to communications, from greeting Members to checking them in, providing information on amenities & services, anticipating and responding to their needs, listening to and resolving any issue, providing an excellent service throughout their stay.
Your role is to coordinate all guest requests for special arrangements and assists with activities such as booking tickets, making reservations, travel and tours to name a few.

Key responsibilities include:

• Perform Front Desk & Concierge Operations on a daily basis
• Handle Reservations on a daily basis
• Handle Department Month End archive
• Plan and coordinate Housekeeping weekly schedule
• Coaching and training to colleagues and trainees
• Support in other operational tasks or assigned project

Our Ideal Guest Services Agent candidate will have:

• Minimum two years concierge experience in 5*Luxury Hotel
• Must have the ability to maintaining an outgoing personality, being a team player, demonstrating communications and analysis skills and keeping a positive "can do" attitude.
• Promote a friendly and professional image to the Members and give full cooperation to any requiring assistance with a prompt, caring and helpful attitude.
• Prioritize and perform accordingly, ensuring all requirements are handled immediately with speed and efficiency. Service driven
• Like to take responsibilities, work independently and have a good understanding of basic front office accounting, procedures and tasks.
• Be familiar with Members' names, residence location, special requests and profile history
• Be genuine Ambassador of the Company Values and beliefs
• Fluency in Italian and English, both spoken and written. A third language is preferred.
• Knowledge of PMS Opera preferred.

What YOU can expect:

The benefits:

• Competitive salary
• Ticket restaurant 8 euro
• Free Uniform with dry cleaning available
• Employee Recognition Programmes
• Excellent Training and Career Development opportunities
• Opportunities to build a successful career with future projects potential

Work With Us At Palazzo Tornabuoni!

We offer hospitality professionals the opportunity to build a long-term, internationally oriented career based on service excellence and pride in their work.

We are looking for talented individuals who share our vision and projects, offering fixed-term contracts in a dynamic, professional environment with opportunities for growth and development.