Luxury Front Desk Agent — Guest Experience & Upsell Expert

The Pantheon Iconic Rome Hotel, Autograph Collection; Roma; On-site; EUR 28,000 - 36,000; Full time

Job summary

The Pantheon Iconic Rome Hotel, Autograph Collection in Rome is seeking a Front Desk Agent Turnante to ensure an exceptional guest experience. You will greet guests, process check-ins/outs, issue room keys, answer queries, and fulfill guest requests with courtesy and efficiency.

Ideal candidates have front desk experience in luxury hotels, strong sales awareness, and fluency in Italian and English, with Opera and MARSHA proficiency.

Qualifications

• Front Office experience in a hotel of similar category.
• Minimum 1 year of experience in a similar role.
• Proficiency in Opera and MARSHA systems.
• Excellent command of Italian and English.

Responsibilities

• Greet guests and assist with check-in and check-out procedures.
• Answer questions and address guest requests promptly.
• Upsell services and participate in promotional offers.
• Handle cash and guest accounts with accuracy.
• Maintain professional appearance and hospitality standards.

Skills

Front Desk

Upselling

Guest Services

Bilingual Italian/English

Microsoft Office

Multiline phones

Tools

Opera PMS

MARSHA

Job description

The Pantheon Iconic Rome Hotel, Autograph Collection in Rome is seeking a Front Desk Agent Turnante to ensure an exceptional guest experience. You will greet guests, process check-ins/outs, issue room keys, answer queries, and fulfill guest requests with courtesy and efficiency.

Ideal candidates have front desk experience in luxury hotels, strong sales awareness, and fluency in Italian and English, with Opera and MARSHA proficiency.