Front Desk Agent turnante

The Pantheon Iconic Rome Hotel, Autograph Collection; Roma; On-site; EUR 28,000 - 36,000; Full time

Job summary

The Pantheon Iconic Rome Hotel, Autograph Collection in Rome is seeking a Front Desk Agent Turnante to ensure an exceptional guest experience. You will greet guests, process check-ins/outs, issue room keys, answer queries, and fulfill guest requests with courtesy and efficiency.

Ideal candidates have front desk experience in luxury hotels, strong sales awareness, and fluency in Italian and English, with Opera and MARSHA proficiency.

Qualifications

• Front Office experience in a hotel of similar category.
• Minimum 1 year of experience in a similar role.
• Proficiency in Opera and MARSHA systems.
• Excellent command of Italian and English.

Responsibilities

• Greet guests and assist with check-in and check-out procedures.
• Answer questions and address guest requests promptly.
• Upsell services and participate in promotional offers.
• Handle cash and guest accounts with accuracy.
• Maintain professional appearance and hospitality standards.

Skills

Front Desk

Upselling

Guest Services

Bilingual Italian/English

Microsoft Office

Multiline phones

Tools

Opera PMS

MARSHA

Job description

The Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5* in Rome, is looking for you!

The primary purpose of the Front Desk Agent Turnante is to ensure that guests have an excellent hotel experience through greeting them, processing check-in and check-out, issuing room keys, answering questions and addressing guest requests.

The Front Desk Agent Turnante will be tasked with the following duties, responsibilities, and assignments:

• Front Desk operations during your assigned shift to a consistently high standard;
• Ensure personal knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events;
• Maximize sales revenues through up-selling and marketing program;
• Manage Guest requests, inquiries, and complaints promptly and completely;
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service;
• Check-in and check-out guests;
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner;
• Answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions;
• Handle cash and credit card transactions and process guest accounts;
• As needed, fulfill all job responsibilities expected of Concierge Attendant;
• Fax and make copies for guests, along with other services of the Business Center;
• Arrange for sending and receiving of packages;
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to management; complete safety training and certifications;
• Any and all other work as required to complete the primary purpose of the position.

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• A Front Desk Agent serving The Pantheon Iconic Rome Hotel is always working on behalf of our Guests and working with other Team Members;
• Front Office experience in Hotel of same category, preferable in Marriott Luxury Properties;
• Strong commercial/business awareness and demonstration of sales capabilities;
• Calm, organized work ethic with the ability to prioritize and meet deadlines;
• Excellent interpersonal and communication skills;
• A passion for delivering exceptional levels of Guest service;
• Experience with answering multi-line phone lines;
• Proficiency in Microsoft Office programs;
• Excellent command of Italian and English. Additional languages will be appreciated;
• A minimum of 1 year experience in a similar role;
• Proficiency in Opera and MARSHA Operational Systems required;