Front Desk Agent – Rome Boutique Hotel (Meal Vouchers)

Kerten Hospitality; Roma; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Daily meal vouchers worth €7.50

Job summary

Cloud 7 Rome Hotel is a stylish boutique property in the heart of Rome seeking a Front Office Agent to warmly greet guests, manage reservations, and oversee check-in/check-out with accuracy. You will provide information on services and local attractions while coordinating with other departments to meet guest needs.

The role requires 2+ years in a Front Office position, fluency in English and Italian, and familiarity with PMS such as Opera Cloud.

Qualifications

• Diploma or degree in Hospitality, Tourism, or related field preferred.
• Minimum 2 years in Front Office/ Reception role.
• Fluent in English and Italian.
• Knowledge of PMS and front office systems (Opera, Fidelio) is a plus.
• Non-EU candidates must have a valid residence permit to work in Italy.

Responsibilities

• Greet and welcome guests, ensuring a smooth check-in and check-out process.
• Handle reservations, room assignments, and billing with accuracy.
• Provide information on hotel services, facilities, and local attractions.
• Respond to guest requests, concerns, and complaints promptly and professionally.
• Coordinate with Housekeeping, F&B, and other departments to meet guest needs.
• Follow front office procedures and standards for service, safety, and compliance.
• Maintain accurate records of guest interactions and transactions in the PMS.
• Build positive relationships with guests by providing attentive and personalized service.
• Use hotel systems and digital tools effectively to manage reservations and guest services.
• Share guest feedback and suggest improvements to enhance service quality.
• Adapt quickly to guest needs and apply creative solutions in daily tasks.

Skills

Hospitality degree

English & Italian

PMS systems

Guest-focused mindset

Education

Diploma / degree in Hospitality or Tourism

Tools

Opera Cloud

Opera Fidelio

Job description

Cloud 7 Rome Hotel is a stylish boutique property in the heart of Rome seeking a Front Office Agent to warmly greet guests, manage reservations, and oversee check-in/check-out with accuracy. You will provide information on services and local attractions while coordinating with other departments to meet guest needs.

The role requires 2+ years in a Front Office position, fluency in English and Italian, and familiarity with PMS such as Opera Cloud.