Luxury Front Desk Agent — Guest Experience Lead

Armani Hotel Milano; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Milan is seeking a Front Office professional to serve as the first point of contact for guests. The role involves managing inquiries, supporting hotel operations, and maintaining a welcoming environment. The ideal candidate should have strong knowledge of Front Office operations and at least one year of experience in a similar role. Proficiency in Opera PMS and fluency in English and Italian are essential. This position offers an opportunity to work in a prestigious environment with various employee benefits.

Servizi

Meals provided in the staff restaurant

Uniform and laundry service

Exclusive discounts at Armani stores

Access to corporate benefits via the company app

Competenze

• Minimum of 1-year experience in a similar role.
• Previous experience in a 5-star hotel or a related field is preferred.
• Strong knowledge of Milan’s attractions, events, and cultural scene.

Mansioni

• Serve as the first point of contact in the hotel lobby, assisting guests with inquiries.
• Manage all walk‑in guests efficiently and professionally.
• Support Supervisors and Managers with administrative tasks.
• Run operational reports and communicate discrepancies.
• Maintain positive guest and colleague interactions.

Conoscenze

Front Office operations knowledge

Problem-solving

People-management skills

Detail-oriented

Fluency in English

Fluency in Italian

Strumenti

Opera PMS

Descrizione del lavoro

A luxury hotel in Milan is seeking a Front Office professional to serve as the first point of contact for guests. The role involves managing inquiries, supporting hotel operations, and maintaining a welcoming environment. The ideal candidate should have strong knowledge of Front Office operations and at least one year of experience in a similar role. Proficiency in Opera PMS and fluency in English and Italian are essential. This position offers an opportunity to work in a prestigious environment with various employee benefits.