Luxury Concierge Agent – Personal Guest Experience in Rome

Minor Hotels; Roma; On-site; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Worldwide exposure

Career development

Training programmes

Memorable Dates

Discounted hotel rates

Sustainability programme

Job summary

Minor Hotels Europe & Americas is seeking a Concierge Agent in Rome to deliver exceptional, personalised guest experiences in a luxury setting. You will be a trusted ambassador for the hotel, offering tailored recommendations and coordinating guest services to exceed expectations.

You will work closely with Front Office and Guest Relations to anticipate needs, manage requests and ensure seamless guest journeys.

Qualifications

• Experience in Concierge, Guest Relations or Front Office in luxury hospitality.
• Strong passion for guest experience and personalised service.
• Excellent knowledge of the hotel's services, facilities and local destination.

Responsibilities

• Anticipate guest needs and deliver exceptional service with discretion.
• Support VIP and returning guests with itineraries and special arrangements.
• Provide destination expertise and promote hotel experiences.
• Manage guest requests accurately and ensure follow-up.
• Coordinate guest services with Front Office, Guest Relations, Bell, Reservations, Housekeeping and F&B.
• Handle guest items securely and maintain records.
• Maintain financial and operational accuracy of deposits and charges.

Skills

Guest service excellence

Communication skills

Interpersonal skills

Organizational skills

Problem solving

Team collaboration

Job description

Minor Hotels Europe & Americas is seeking a Concierge Agent in Rome to deliver exceptional, personalised guest experiences in a luxury setting. You will be a trusted ambassador for the hotel, offering tailored recommendations and coordinating guest services to exceed expectations.

You will work closely with Front Office and Guest Relations to anticipate needs, manage requests and ensure seamless guest journeys.