Guest Experience Concierge – Front of House

Soho House & Co.; Roma; Hybrid; EUR 29.000 - 38.000; Vollzeit

Benefits dieser Stelle

50% Discount on Cowshed Spa

50% F&B Discount

50% Discount Public Restaurants

Birthday Gift: 1 day OFF+Voucher

Staff Canteen

Monthly Staff Screenings & Staff Gym

Corporate Benefits

Zusammenfassung

Soho House is seeking a charismatic Guest Service Agent in Rome to welcome members, manage check-ins/outs, and handle high-volume inquiries. You will use booking systems and emails to ensure an exceptional guest experience, delivering personal service with a friendly, professional demeanor.

You will engage with members to address questions about menus, hours, and amenities, and collaborate with the team to maintain a seamless, enjoyable atmosphere across Soho House venues.

Qualifikationen

• Prior experience in guest service or similar role.
• Comfortable with booking systems and email communications.
• Excellent communication skills both over the phone and face-to-face.

Aufgaben

• Greet members by name and welcome guests in a hospitable manner.
• Handle check-ins and check-outs for rooms/apartments.
• Answer high-volume calls for restaurant, roof, cinema reservations and inquiries.
• Provide menu, hours, and amenity information and escalate when needed.
• Address guest concerns in real time and notify a manager as required.
• Build relationships with members and relay feedback to management.

Kenntnisse

Communication skills

Hospitality

Phone etiquette

Booking systems

Tools

Booking systems

Jobbeschreibung

Soho House is seeking a charismatic Guest Service Agent in Rome to welcome members, manage check-ins/outs, and handle high-volume inquiries. You will use booking systems and emails to ensure an exceptional guest experience, delivering personal service with a friendly, professional demeanor.

You will engage with members to address questions about menus, hours, and amenities, and collaborate with the team to maintain a seamless, enjoyable atmosphere across Soho House venues.