Luxury Guest Relations Specialist

Minor Hotels; Roma; On-site; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Worldwide experience

Career development opportunities

Training programmes

Wellbeing initiatives

Memorable Dates

Sustainability programme

Team member rates

Job summary

Minor Hotels Europe & Americas is seeking a Guest Relations Agent to serve as a key ambassador, delivering personalised experiences throughout the guest journey in a luxury setting. You will anticipate needs, build connections, and ensure stays reflect the highest standards of service and excellence.

Collaborating with Front Office and Concierge teams, you will manage requests, resolve issues, and contribute to guest loyalty while upholding brand standards across diverse destinations.

Qualifications

• Experience in Guest Relations, Front Office or Concierge in luxury environments.
• Strong passion for delivering personalised guest experiences.
• Excellent interpersonal and communication skills with international guests.

Responsibilities

• Create personalised guest experiences and tailor interactions.
• Anticipate guest needs and enhance experiences proactively.
• Record and coordinate guest requests with relevant departments.
• Handle guest concerns and service recovery with empathy and ownership.
• Capture guest feedback and contribute to service improvements.
• Maintain accurate guest profiles and preferences.
• Organise special experiences and collaborate with departments to deliver memorable moments.
• Provide recommendations on facilities, restaurants, and local attractions.

Skills

Guest Relations

Front Office

Concierge

Luxury Hospitality

Job description

Minor Hotels Europe & Americas is seeking a Guest Relations Agent to serve as a key ambassador, delivering personalised experiences throughout the guest journey in a luxury setting. You will anticipate needs, build connections, and ensure stays reflect the highest standards of service and excellence.

Collaborating with Front Office and Concierge teams, you will manage requests, resolve issues, and contribute to guest loyalty while upholding brand standards across diverse destinations.