Concierge Agent - Anantara Palazzo Naiadi Rome Hotel

Minor Hotels; Roma; Presencial; EUR 23 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Worldwide experience

Career development opportunities

Training programmes

Wellbeing initiatives

Memorable Dates program

Sustainability initiatives

Resumo da oferta

Minor Hotels Europe & Americas in Rome is seeking a passionate Concierge for a 5-star luxury hotel, to deliver bespoke experiences with elegance and discretion. You will anticipate guest needs, curate itineraries, and represent Roman excellence and international luxury service.

The role requires strong knowledge of local points of interest, fluent English and Italian, and outstanding communication. You will work with a global clientele and collaborate with a dedicated front office team.

Qualificações

• Degree or strong academic background in History, Archaeology or Cultural Heritage.
• Fluency in English and Italian; excellent communication skills.
• Experience in luxury hospitality or international environments is preferred.

Responsabilidades

• Anticipate guest needs and handle inquiries.
• Know local points of interest and hotel offerings; know room types and facilities.
• Ensure guest satisfaction and timely follow-up on issues.
• Deliver personalised concierge services to an international luxury clientele.
• Curate exclusive experiences and tailor-made itineraries.
• Promote Rome’s culture and gastronomy with storytelling.

Conhecimentos

English

Italian

Communication

Customer service

Organizational skills

Formação académica

Degree in History/Archaeology/Cultural Heritage

Descrição da oferta de emprego

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Date: Oct 5, 2026

Location: Rome, IT Italy

Department: Front Office

Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations.

You will have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe.

You will also be part of a team that embraces the modern character of each destination, while upholding world-class operational standards and delivering a uniquely personal service to every guest.

What will be your mission?

Luxury hospitality is not simply about service — it is about creating access, emotions and unforgettable moments.
We are looking for a passionate and highly connected Concierge to join our 5-star luxury hotel in Rome, delivering bespoke experiences with elegance, discretion and deep cultural awareness.

This role is designed for a hospitality professional able to anticipate guests’ needs, curate unique itineraries and represent the very essence of Roman excellence and international luxury service.

What will you do?

• Anticipate all guest needs and handle all guest inquiries.
• Excellent knowledge of all local points of interest as well as the hotel products and services, including room types and rates, relative features and facilities and food and beverage outlets.
• Ensure all issues pertaining to guest satisfaction are met and that all follow up is completed in a timely manner.
• Deliver personalised concierge services to an international luxury clientele
• Curate exclusive experiences, reservations and tailor-made itineraries
• Promote Rome’s cultural, artistic and gastronomic heritage with confidence and storytelling ability
• Coordinate guest requests with discretion, efficiency and attention to detail
• Build and maintain strong relationships with luxury partners and local networks
• Ensure exceptional guest satisfaction and service excellence standards at all times

What are we looking for?

• Degree or strong academic/professional background in History, Archaeology or Cultural Heritage
• Passion and in-depth knowledge of Roman history, art and culture
• Experience abroad or exposure to international luxury clientele
• Previous experience in luxury hospitality or international hospitality environments
• A natural interest in other people and cultures.
• You enjoy being a point of contact for our guests and make contact easily.
• Ability to surprise guests with your special touch.
• Excellent communication skills and proficiency in English and italian languages.
• Strong organisational skills and problem-solving attitude
• Knowledge of Thai culture will be valued.
• Outstanding communication and interpersonal skills

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Salary starting from €26k gross per year

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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