Concierge Host: Luxury Guest Experience Architect

IHG; Roma; In loco; EUR 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

Six Senses Rome is seeking an experienced Concierge Host to deliver exceptional guest experiences in a luxury setting. You will respond to diverse guest requests, provide thoughtful recommendations, and ensure seamless access to resort services and events.

The role requires fluency in English and Italian, plus hands-on knowledge of POS, PMS and CRM systems. Join a brand known for local sensitivity, sustainability and emotional hospitality in the heart of Rome.

Competenze

• High school diploma or equivalent; 1 year in a luxury hotel operations setting preferred.
• MS Office skills; familiarity with POS, PMS and CRM systems.
• Fluent in English and Italian; additional languages a plus.
• EU work permit is required.

Mansioni

• Respond to a wide range of guest requests with accuracy, adding personal touches to maximize satisfaction while following resort standards.
• Accommodate special requests whenever possible.
• Process guest requests related to packages, faxes, messages and mail.
• Assist guests with inquiries about resort services, hours, events, directions, etc.
• Coordinate with departments for transfer-related requests and help guests with transfers if needed.
• Plan and arrange activities for guests during their stay.
• Maintain Six Senses guidelines and service standards; meet and exceed performance benchmarks.
• Adhere to LQA standards and guest feedback.

Conoscenze

Fluent English

Fluent Italian

Customer service

Hospitality software

Formazione

High school diploma

Hospitality diploma/degree

Strumenti

POS systems

PMS

CRM platforms

Descrizione del lavoro

Six Senses Rome is seeking an experienced Concierge Host to deliver exceptional guest experiences in a luxury setting. You will respond to diverse guest requests, provide thoughtful recommendations, and ensure seamless access to resort services and events.

The role requires fluency in English and Italian, plus hands-on knowledge of POS, PMS and CRM systems. Join a brand known for local sensitivity, sustainability and emotional hospitality in the heart of Rome.