Luxury Concierge & Guest Experience Expert

Hosco.com; Roma; On-site; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Worldwide experience

Career development opportunities

Training programmes

Wellbeing initiatives

Team member rates

Sustainability programme

Job summary

Minor Hotels Europe & Americas is seeking a Concierge Agent to deliver an exceptional, personalised and memorable guest experience as a trusted ambassador of the hotel.

You will anticipate needs, offer tailored recommendations and coordinate with Front Office, Guest Relations and other teams to ensure seamless, luxury service for VIP and regular guests.

Strong communication, attention to detail and a passion for guest care are essential; Les Clefs d’Or membership is highly desirable.

Qualifications

• Experience in Concierge, Guest Relations or Front Office, preferably within luxury hospitality.
• Passion for guest experience and personalised service.
• Excellent knowledge of hotel services and local destinations.
• Strong communication and interpersonal skills.
• Highly organised with the ability to manage multiple priorities in a fast-paced environment.
• Proactive problem-solving and calm under pressure.
• Collaborative mindset and integrity.
• Les Clefs d'Or membership is desirable.

Responsibilities

• Anticipate guest needs and deliver personalised service.
• Support VIP and returning guests with itineraries and special arrangements.
• Provide destination expertise and promote hotel experiences.
• Manage guest requests and follow up across the guest journey.
• Coordinate guest services with Front Office, Guest Relations, Bell and other teams.
• Handle guest items securely and maintain records.
• Maintain financial and operational accuracy in deposits and charges.
• Create memorable guest experiences as a trusted point of contact.

Skills

Concierge

Guest relations

Front office

Communication skills

Organisational skills

Problem solving

Team collaboration

Les Clefs d'Or (Desirable)

Job description

Minor Hotels Europe & Americas is seeking a Concierge Agent to deliver an exceptional, personalised and memorable guest experience as a trusted ambassador of the hotel.

You will anticipate needs, offer tailored recommendations and coordinate with Front Office, Guest Relations and other teams to ensure seamless, luxury service for VIP and regular guests.

Strong communication, attention to detail and a passion for guest care are essential; Les Clefs d’Or membership is highly desirable.