Luxury Concierge – Rome Front Office & Guest Services

Minor Hotels; Roma; On-site; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Worldwide experience

Career development

Training programmes

Recognition programmes

Sustainability initiatives

Team member rates

Discounts in our hotels

Salary from 25k gross per year

Job summary

Minor Hotels Europe & Americas in Rome is seeking a Concierge Agent to deliver exceptional, personalised and memorable guest experiences. You will act as a trusted ambassador, ensuring every guest request is handled with professionalism, efficiency and genuine care to create seamless experiences.

You will combine service excellence with local expertise, anticipate needs, offer tailored recommendations and coordinate with hotel departments to support a luxurious stay for VIPs and guests alike.

Qualifications

• Previous experience in Concierge, Guest Relations or Front Office roles, ideally within luxury or upscale hospitality environments.
• Strong passion for guest experience, with the ability to anticipate needs and deliver personalised service.
• Excellent knowledge of the hotel's services, facilities and local destination, with the confidence to make tailored recommendations.
• Outstanding communication and interpersonal skills, with a professional and polished approach.
• Highly organised and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
• Proactive problem-solving skills and the ability to remain calm and effective under pressure.
• Collaborative mindset, integrity and commitment to delivering outstanding service at every guest touchpoint.

Responsibilities

• Anticipate guest needs and deliver exceptional service with professionalism, discretion and efficiency.
• Support VIP and returning guests by preparing itineraries and coordinating with hotel departments.
• Provide destination expertise and promote hotel experiences with tailored recommendations.
• Record, track and complete guest requests, messages, bookings and charges accurately.
• Coordinate guest services with Front Office, Guest Relations, Bell, Reservations, Housekeeping, Security and F&B.
• Handle guest items securely and maintain accurate records.
• Maintain financial and operational accuracy; process deposits, charges and vouchers transparently.
• Create memorable guest experiences by proactively resolving needs and surprising guests.

Skills

Concierge experience

Guest relations

Front office exposure

Guest experience passion

Communication skills

Organised

Problem solving

Collaborative mindset

Attention to detail

Job description

Minor Hotels Europe & Americas in Rome is seeking a Concierge Agent to deliver exceptional, personalised and memorable guest experiences. You will act as a trusted ambassador, ensuring every guest request is handled with professionalism, efficiency and genuine care to create seamless experiences.

You will combine service excellence with local expertise, anticipate needs, offer tailored recommendations and coordinate with hotel departments to support a luxurious stay for VIPs and guests alike.