Lisbon Italian Banking Support Specialist – Relocation

Bachecalavoro; Napoli; Hybrid; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Health insurance

Company accommodation

Free Portuguese language classes

Job summary

Bachecalavoro is hiring Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon, Portugal. You will be the first point of contact for customers, assisting across phone, email and chat channels while delivering a high-quality service.

You must be eligible to work in Portugal and be able to work in Lisbon. The role offers a 12-month contract, full-time hours, and a rotating 8-hour shift schedule, with flight reimbursement and health

Qualifications

• Fluent Italian and good English skills.
• Experience in banking/financial services or customer service.
• Eligible to work in Portugal and able to work in Lisbon.

Responsibilities

• Handle customer enquiries via phone, email and chat, aiming for first-contact resolution.
• Manage customer cases from beginning to end, including more complex requests.
• Provide support with banking transactions, fraud-related cases, disputes and chargebacks.
• Handle complaints professionally and ensure fair and appropriate outcomes.
• Identify and support vulnerable customers, adapting approach when required.
• Follow established procedures while using good judgment in complex situations.
• Share knowledge with colleagues to improve processes and support.
• Adapt quickly to changing customer and business needs.

Skills

Italian fluency

English proficiency

Banking knowledge

Customer service

Job description

Bachecalavoro is hiring Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon, Portugal. You will be the first point of contact for customers, assisting across phone, email and chat channels while delivering a high-quality service.

You must be eligible to work in Portugal and be able to work in Lisbon. The role offers a 12-month contract, full-time hours, and a rotating 8-hour shift schedule, with flight reimbursement and health