Italian Banking Support Specialist — Lisbon (Relocation)

Bachecalavoro; Messina; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Health insurance

Free Portuguese language classes

Company accommodation option

Job summary

Bachecalavoro is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon, Portugal. You will be the first point of contact for customers, assisting with a wide range of enquiries via phone, email and chat, while delivering excellent service.

The role requires fluency in Italian and good English, with full-time hours and a 12-month contract. Compensation includes a base salary with potential performance bonuses, plus health

Qualifications

• Fluent Italian and good English communication skills.
• Customer-focused and empathetic approach.
• Ability to work independently and with a team.
• Attention to detail and risk-aware mindset.
• Willingness to learn new systems, tools and processes.
• Experience in banking, financial services or contact centres is an advantage.

Responsibilities

• Handle customer enquiries via phone, email and chat, aiming for first-contact resolution.
• Manage customer cases from beginning to end, including more complex requests.
• Provide support with banking transactions, fraud-related cases, disputes and chargebacks.
• Handle complaints professionally and ensure fair and appropriate outcomes.
• Identify and support vulnerable customers, adapting approach as required.
• Follow established procedures while using good judgment with complex situations.
• Share knowledge and provide feedback to colleagues to improve processes.
• Adapt quickly to changing customer and business needs.

Skills

Fluent Italian

Good English communication

Job description

Bachecalavoro is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon, Portugal. You will be the first point of contact for customers, assisting with a wide range of enquiries via phone, email and chat, while delivering excellent service.

The role requires fluency in Italian and good English, with full-time hours and a 12-month contract. Compensation includes a base salary with potential performance bonuses, plus health