Italian Banking Support – Lisbon (Relocation & Housing)

Bachecalavoro; Veneto; On-site; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Flight reimbursement

Health insurance

Language classes

Accommodation option

Holiday allowance

Job summary

Bachecalavoro seeks Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon. You’ll be the first point of contact, handling inquiries via phone, email and chat and delivering a high-quality customer experience.

Eligibility to work in Portugal is required; the role offers a 12-month contract, full-time hours, and benefits including health insurance, language classes, and potential accommodation.

Qualifications

• Fluent Italian and good English communication.
• Customer-focused and empathetic approach.
• Experience in banking, financial services, customer service or contact centres is a plus.

Responsibilities

• Handle customer enquiries via phone, email and chat, aiming for first-contact resolution.
• Manage customer cases from start to finish, including complex requests.
• Provide support with banking transactions, fraud cases, disputes and chargebacks.

Skills

Fluent Italian

Good English

Customer service

Job description

Bachecalavoro seeks Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon. You’ll be the first point of contact, handling inquiries via phone, email and chat and delivering a high-quality customer experience.

Eligibility to work in Portugal is required; the role offers a 12-month contract, full-time hours, and benefits including health insurance, language classes, and potential accommodation.