Italian Banking Support — Lisbon (Relocation & Housing)

Bachecalavoro; Roma; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Company accommodation

Flight reimbursement

Health insurance

Free Portuguese language classes

Job summary

Bachecalavoro in Lisbon, Portugal, is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team. You will be the first point of contact for customers, handling inquiries via phone, email and chat and ensuring a professional experience.

Eligibility to work in Portugal is required. The role offers a 12-month contract, full-time hours, flight reimbursement, health insurance, and free Portuguese language classes. Accommodation may be provided.

Qualifications

• Fluent Italian and good English communication skills.
• Strong communication with a customer-focused and empathetic approach.
• Confidence when handling complex situations and making decisions.
• Ability to work independently while also collaborating effectively with a team.
• Strong attention to detail and a risk-aware mindset.
• Flexibility to learn new systems, tools and processes.
• Experience in banking, financial services, customer service or contact centres is advantageous.

Responsibilities

• Handle customer enquiries via phone, email and chat, aiming for first-contact resolution.
• Manage customer cases from start to end, including more complex requests.
• Provide support with banking transactions, fraud-related cases, disputes and chargebacks.
• Handle complaints professionally and ensure fair outcomes.
• Identify and support vulnerable customers and adapt approach as needed.
• Follow procedures while using good judgment in complex situations.
• Share knowledge and provide feedback to improve processes.
• Adapt quickly to changing customer and business needs.

Skills

Fluent Italian

Good English

Customer-focused

Empathetic communication

Decision making

Independent working

Job description

Bachecalavoro in Lisbon, Portugal, is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team. You will be the first point of contact for customers, handling inquiries via phone, email and chat and ensuring a professional experience.

Eligibility to work in Portugal is required. The role offers a 12-month contract, full-time hours, flight reimbursement, health insurance, and free Portuguese language classes. Accommodation may be provided.