Italian Banking Support Specialist — Lisbon (Relocation & Accommodation)

Bachecalavoro; Venezia; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Comprehensive health insurance

Flight ticket reimbursement

Company accommodation option

Free Portuguese language classes

22 days holiday per year

Job summary

Bachecalavoro is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon. You will be the first point of contact for customers, assisting via phone, email and chat with a focus on first-contact resolution.

You must be eligible to work in Portugal and able to work in Lisbon. The role offers full-time hours (40 per week) with rotating shifts, flight reimbursement, and health insurance.

Qualifications

• Fluent Italian and good English communication skills.
• Strong customer-focused and empathetic approach.
• Confident handling of complex situations and decisions.
• Ability to work independently while collaborating with a team.
• Great attention to detail with a risk-aware mindset.
• Willingness to learn new systems, tools and processes.
• Experience in banking, financial services, customer service or contact centres is an advantage.

Responsibilities

• Handle customer enquiries via phone, email and chat, aiming for first-contact resolution.
• Manage customer cases from beginning to end, including more complex requests.
• Provide support with banking transactions, fraud-related cases, disputes and chargebacks.
• Handle complaints professionally and ensure fair and appropriate outcomes.
• Identify and support vulnerable customers, adapting approach when required.
• Follow established procedures while using good judgment with complex situations.
• Share knowledge and provide feedback to colleagues to improve processes and support.
• Adapt quickly to changing customer and business needs.

Skills

Fluent Italian

Good English

Customer-focused

Empathetic

Independent with team

Attention to detail

Willingness to learn

Job description

Bachecalavoro is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon. You will be the first point of contact for customers, assisting via phone, email and chat with a focus on first-contact resolution.

You must be eligible to work in Portugal and able to work in Lisbon. The role offers full-time hours (40 per week) with rotating shifts, flight reimbursement, and health insurance.