Italian Banking Support Lisbon – Relocation & Accommodation

Bachecalavoro; Emilia-Romagna; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Flight reimbursement

Health insurance

Accommodation option

Portuguese language classes

22 days holiday

Job summary

Bachecalavoro is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon. You will be the first point of contact for customers, handling inquiries via phone, email and chat, delivering professional service and resolving issues efficiently.

Eligible to work in Portugal and able to work in Lisbon is mandatory. The role offers a 12-month initial contract, full-time 40 hours per week, 8-hour rotating shifts, flight reimbursement, 22

Qualifications

• Fluent Italian and good English communication skills.
• Strong communication with a customer-focused and empathetic approach.
• Confidence in handling complex situations and decisions.
• Ability to work independently and with a team.
• Attention to detail and risk-aware mindset.
• Willingness to learn new systems, tools, and processes.
• Experience in banking, financial services, customer service or contact centres is advantageous.

Responsibilities

• Handle customer enquiries via phone, email and chat, aiming for first-contact resolution.
• Manage customer cases from start to finish, including complex requests.
• Provide support with banking transactions, fraud-related cases, disputes and chargebacks.
• Handle complaints professionally and ensure fair outcomes.
• Identify and support vulnerable customers and adapt approach accordingly.
• Follow procedures while using good judgment in complex situations.
• Share knowledge and provide feedback to improve processes.
• Adapt quickly to changing customer and business needs.

Skills

Fluent Italian

Good English

Customer-focused

Teamwork

Detail-oriented

Job description

Bachecalavoro is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon. You will be the first point of contact for customers, handling inquiries via phone, email and chat, delivering professional service and resolving issues efficiently.

Eligible to work in Portugal and able to work in Lisbon is mandatory. The role offers a 12-month initial contract, full-time 40 hours per week, 8-hour rotating shifts, flight reimbursement, 22