Italian Banking Support - Lisbon (Relocation)

Bachecalavoro; Sicilia; Hybrid; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Flight reimbursement

Portuguese language classes

Company accommodation option

Flight reimbursement according to政策

Job summary

Bachecalavoro in Lisbon is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team. You will be the first point of contact for customers, handling inquiries via phone, email and chat, and ensuring a high-quality customer experience.

Fluent Italian and good English are required, along with the ability to work in Portugal. The role offers full-time hours, rotating shifts, flight reimbursement, health insurance and Portuguese language classes.

Qualifications

• Fluent Italian and good English communication skills.
• Strong customer-focused and empathetic approach.
• Willingness to learn new systems, tools and processes.
• Experience in banking, financial services, customer service or contact centres is an advantage.

Responsibilities

• Handle customer enquiries via phone, email and chat, aiming for first-contact resolution.
• Manage customer cases from beginning to end, including complex requests.
• Provide support with banking transactions, fraud-related cases, disputes and chargebacks.
• Handle complaints professionally and ensure fair outcomes.
• Identify and support vulnerable customers and adapt approach as needed.
• Follow procedures while using good judgment on complex situations.
• Share knowledge and provide feedback to improve processes and customer support.
• Adapt quickly to changing customer and business needs.

Skills

Fluent Italian

English communication

Customer service

Team collaboration

Attention to detail

Risk awareness

Job description

Bachecalavoro in Lisbon is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team. You will be the first point of contact for customers, handling inquiries via phone, email and chat, and ensuring a high-quality customer experience.

Fluent Italian and good English are required, along with the ability to work in Portugal. The role offers full-time hours, rotating shifts, flight reimbursement, health insurance and Portuguese language classes.