Italian Banking Support Specialist — Lisbon (Relocation)

Bachecalavoro; Piemonte; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Health insurance

Flight reimbursement

Free Portuguese language classes

22 days holiday per year

Accommodation option

Job summary

Bachecalavoro is hiring Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon. You will be the first point of contact for customers, handling inquiries via phone, email and chat and ensuring an excellent customer experience.

Eligible to work in Portugal is required. This role offers a full-time schedule (40 hours/week) with a rotating 8-hour shift pattern and benefits including health insurance and language classes.

Qualifications

• Fluent Italian and good English communication skills.
• Strong customer-focused and empathetic approach.
• Experience in banking, financial services, customer service or contact centres is an advantage.

Responsibilities

• Handle customer enquiries via phone, email, and chat, aiming for first-contact resolution.
• Manage customer cases from start to finish, including complex requests.
• Provide support with banking transactions, fraud cases, disputes and chargebacks.
• Handle complaints professionally and ensure fair outcomes.
• Identify and support vulnerable customers and adapt approach as needed.
• Follow procedures while using good judgment in complex situations.
• Share knowledge and feedback to improve processes and support.
• Adapt quickly to changing customer and business needs.

Skills

Fluent Italian

Good English

Customer focus

Empathy

Independent work

Attention to detail

Flexible

Willing to learn

Job description

Bachecalavoro is hiring Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon. You will be the first point of contact for customers, handling inquiries via phone, email and chat and ensuring an excellent customer experience.

Eligible to work in Portugal is required. This role offers a full-time schedule (40 hours/week) with a rotating 8-hour shift pattern and benefits including health insurance and language classes.