Italian Banking Support in Lisbon – Relocation + Housing

Bachecalavoro; Genova; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Health insurance

Company accommodation option

Free Portuguese language classes

22 days holiday

Job summary

Bachecalavoro in Lisbon is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team. You will be the first point of contact for customers, handling enquiries by phone, email and chat and resolving issues with professionalism.

This role offers a 12-month contract with 40-hour weeks, a rotating schedule, flight reimbursement, and comprehensive health insurance.

Qualifications

• Fluent Italian and good English communication.
• Strong customer-focused and empathetic communication.
• Confidence handling complex situations and making decisions.
• Ability to work independently and with a team.
• Detail-oriented with risk-awareness.
• Willingness to learn new systems, tools and processes.
• Experience in banking, financial services, customer service or contact centres is an advantage.

Responsibilities

• Handle customer enquiries via phone, email and chat to achieve first-contact resolution.
• Manage customer cases from start to finish, including complex requests.
• Provide support with banking transactions, fraud-related cases, disputes and chargebacks.
• Handle complaints professionally and ensure fair outcomes.
• Identify and support vulnerable customers and adapt approach as needed.
• Follow procedures while using good judgment in complex situations.
• Share knowledge and provide feedback to colleagues to improve processes.
• Adapt quickly to changing customer and business needs.

Skills

Fluent Italian

English communication

Job description

Bachecalavoro in Lisbon is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team. You will be the first point of contact for customers, handling enquiries by phone, email and chat and resolving issues with professionalism.

This role offers a 12-month contract with 40-hour weeks, a rotating schedule, flight reimbursement, and comprehensive health insurance.