Italian Banking Support — Lisbon (Relocation & Housing)

Bachecalavoro; Puglia; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Comprehensive health insurance

Flight reimbursement

Company accommodation

Free Portuguese language classes

Job summary

Bachecalavoro is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon.

You will be the first point of contact for customers via phone, email and chat, handling banking transactions and fraud-related inquiries while delivering excellent service. Eligibility to work in Portugal is required; accommodation option and health insurance are provided.

Qualifications

• Fluent Italian and good English communication.
• Experience in banking/financial services or customer service is advantageous.
• Willingness to learn new systems, tools and processes.

Responsibilities

• Handle customer enquiries via phone, email and chat, aiming for first-contact resolution.
• Manage customer cases from beginning to end, including complex requests.
• Provide support with banking transactions, fraud-related cases, disputes and chargebacks.
• Handle complaints professionally and ensure fair outcomes.
• Identify and support vulnerable customers with flexible approaches.
• Follow procedures while using sound judgment in complex situations.
• Share knowledge and provide feedback to colleagues to improve processes.
• Adapt quickly to changing customer and business needs.

Skills

Fluent Italian

English skills

Customer-focused

Independent worker

Team collaboration

Attention to detail

Willing to learn

Banking experience

Job description

Bachecalavoro is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon.

You will be the first point of contact for customers via phone, email and chat, handling banking transactions and fraud-related inquiries while delivering excellent service. Eligibility to work in Portugal is required; accommodation option and health insurance are provided.