Italian Banking Support — Lisbon: Relocation & Accommodation

Bachecalavoro; Friuli-Venezia Giulia; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Flight reimbursement

Health insurance

Accommodation option

Free Portuguese classes

Holiday entitlement 22 days

Job summary

Bachecalavoro is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon. You will be the first point of contact for customers, handling inquiries via phone, email and chat, delivering excellent service.

Must be eligible to work in Portugal and able to work in Lisbon. The role offers a 40-hour week with rotating shifts, flight reimbursements, and health insurance. Company accommodation and free Portuguese classes are available.

Qualifications

• Fluent Italian and good English required.
• Experience in banking, financial services, customer service or contact centres is advantageous.
• Willingness to learn new systems, tools and processes.

Responsibilities

• Handle customer inquiries via phone, email, and chat, aiming for first-contact resolution.
• Manage customer cases from start to finish, including complex requests.
• Provide support with banking transactions, fraud-related cases, disputes and chargebacks.
• Handle complaints professionally and ensure fair outcomes.

Skills

Fluent Italian

Good English

Customer service

Communication skills

Independent worker

Team collaboration

Attention to detail

Willingness to learn

Banking/FS experience

Job description

Bachecalavoro is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon. You will be the first point of contact for customers, handling inquiries via phone, email and chat, delivering excellent service.

Must be eligible to work in Portugal and able to work in Lisbon. The role offers a 40-hour week with rotating shifts, flight reimbursements, and health insurance. Company accommodation and free Portuguese classes are available.