Field-Based Client Relationship Manager (Fintech, Milan)

Tech Sales Jobs; Lombardia; Hybrid; EUR 30,000 - 50,000; Full time

Benefits offered by this job

Permanent contract via an Employer of

Performance-based bonus

Comprehensive benefits package

International fintech environment

Dynamic team

Job summary

Viva.com is seeking a Field-Based Client Relationship Representative in Milan to promote services, activate merchants, and provide on-site support. You will visit client sites, assist with verifications, and monitor portfolio performance, ensuring merchants stay active and engaged.

The role requires English and Italian fluency, 2+ years in business development, strong CRM experience, and excellent negotiation and organizational skills in a fast-paced fintech environment.

Qualifications

• 2+ years of business development experience in a fast-paced environment, preferably financial services or payments.
• Understanding of financial products/services features and advantages.
• Experience with CRM systems.
• Outstanding negotiation skills.
• Strong organizational and diary management skills.
• Resiliency and ability to handle objections.
• Ability to deal with a diverse client base.
• Fluent in English and Italian.

Responsibilities

• Promote Viva.com services by visiting clients’ premises.
• Assist merchants with verification and activation processes.
• Monitor and analyze portfolio performance.
• Provide in-person support and consultation for existing customers.
• Engage in system-scheduled and self-initiated activities.
• Ensure new merchants in the assigned portfolio complete registration.
• Support existing merchants in maintaining active usage.
• Escalate issues by opening cases for problems beyond resolution scope.
• Present product features and benefits to clients in a compelling manner.
• Travel to meet clients and attend industry events.

Skills

CRM systems

Negotiation

Diary management

Client relationship management

English & Italian languages

Tech literacy

Tools

CRM software

Job description

Viva.com is seeking a Field-Based Client Relationship Representative in Milan to promote services, activate merchants, and provide on-site support. You will visit client sites, assist with verifications, and monitor portfolio performance, ensuring merchants stay active and engaged.

The role requires English and Italian fluency, 2+ years in business development, strong CRM experience, and excellent negotiation and organizational skills in a fast-paced fintech environment.